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Flipkart - Returns Policy has Changed

Flipkart New Returns Policy

Flipkart - Returns Policy has Changed

The new policy will be applicable for all orders placed starting June 9th, 2016. Orders placed before June 9th will have the earlier policy which can be viewed in the order details on the 'My Orders' page.

* All the products under a particular category may not have the same return/replacement period. Kindly always check the respective product's return/replacement policy.
Category Return Period after Delivery
Lifestyle: Clothing, Footwear, Watches, Eyewear, Fashion Accessory, Jewellery30 Days
Large: Air Conditioner, Chimney, Geyser Water Heater, Microwave Oven, Television, Refrigerator, Dishwasher, Washing Machine, Dryer & OTG30 Days
Lifestyle: Sport & Fitness Equipment, Baby Care 10 Days
Electronics: Mobile, Tablet, Laptop, Camera, Consumer Electronics, Entertainment Small, Gaming Hardware, Small Home Appliances, Personal Care Appliances, Personal Care, Health Care Appliances, Small Appliances, Computer Accessories, Mobile Accessories, Camera Accessories, Other Accessories, Computer Peripheral, Smart Home Appliances, Office Equipment & Smart Wearables30 Days
Home: Furniture, Home Decor, Home Furnishing, Home Improvement Tools & Household Items 10 Days
Automotive: Auto Accessories, Bike Accessories, Car Accessories, Car and Bike Breakdown Equipment, Car and Bike Care, Car and Bike Lighting, Car and Bike Styling, Car AV Electronics and Accessories, Helmet and Riding Gear, Spare and Performance Parts, Tyre & Alloy 10 Days
Books & More: Books, Music Instruments, Office Supply, School Supply & Toys 10 Days
No Returns categories: Lingerie, Socks, Innerwear, Clothing Freebies, Home Care, Music and Movies, Baby Care Supply, Pet Supply, Beauty and Grooming, Gift Cards, Food and Nutrition, Computer Software, Game/CD/DVD, Car, Two Wheeler, Lubricant & Oil No Returns

Note :* Return Period after Delivery is applicable if product received is Defective or Damaged or Not as Described.

Returns Processing

If you're facing any issues with a product purchased on Flipkart, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The seller will arrange for a replacement if the issue has not been resolved.

Issue resolution steps will be available for products like mobiles, tablets, laptops, large appliances, electronics, home appliances, furniture etc.

In case the product is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided by the seller.

Returns Pick-Up
During pick-up, your product will be checked for the following conditions.
  1. Correct Product
    IMEI/name/image/brand/serial number/article number/bar code should match and MRP tag should be undetached and clearly visible.

  2. Complete Product
  3. All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
  4. Unused Product
  5. The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/warranty seals (wherever applicable). Before returning a Mobile/Laptop/Tablet, the device should be formatted and iCloud accounts should be unlocked for iOS devices.
  6. Undamaged Product
  7. The product (including SIM trays/charging port/headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
  8. Undamaged Packaging
  9. Product's original packaging/box should be undamaged.
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