Bill Gates 12 Rules

Bill Gates identified 12 rules for managers to master the digital universe:

1. Insist that communication flow through e-mail
2. Study sales data online to share insights easily
3. 3. Shift knowledge workers into high-level thinking
4. Use digital tools to create virtual teams
5. Convert every paper process to a digital process
6. Use digital tools to eliminate single-task jobs
7. Create a digital feedback loop
8. Use digital systems to route customer complaints immediately
9. Use digital communication to redefine boundaries
10. Transform every business process into just-in-time delivery
11. Use digital delivery to eliminate the middle man
12. Use digital tools to help customers solve problems for themselves