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Bill Gates 12 Rules

Bill Gates identified 12 rules for managers to master the digital universe:
  1. Insist that communication flow through e-mail
  2. Study sales data online to share insights easily
  3. 3. Shift knowledge workers into high-level thinking
  4. Use digital tools to create virtual teams
  5. Convert every paper process to a digital process
  6. Use digital tools to eliminate single-task jobs
  7. Create a digital feedback loop
  8. Use digital systems to route customer complaints immediately
  9. Use digital communication to redefine boundaries
  10. Transform every business process into just-in-time delivery
  11. Use digital delivery to eliminate the middle man
  12. Use digital tools to help customers solve problems for themselves

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