iPhone 5 Battery Replacement Program

Apple has determined that a very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently. The affected iPhone 5 devices were sold between September 2012 and January 2013 and fall within a limited serial number range.

If your iPhone 5 is experiencing these symptoms and meets the eligibility requirements noted below, Apple will replace your iPhone 5 battery, free of charge.

Replacement process

As of August 22, 2014, the replacement process will be available in the U.S. and China. In other countries, it will be available as of August 29, 2014.

Choose one of the service options below to have your battery replaced. Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order.

• Apple Authorized Service Provider - Find one here.
• Apple Retail Store - Make an appointment here.
• Apple Technical Support - Contact us.

To prepare your iPhone 5 for the battery replacement process, please follow the steps below:

• Back up your data to iTunes or iCloud
• Turn off Find my iPhone
• Erase data and settings in Settings > General > Reset > Erase all Content and Settings

Note: If your iPhone 5 has any damage such as a cracked screen which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.