The software will soon have a feature to send a mobile complaint against errant drivers directly to the RTO.Said software developer Chetan Temkar,"We got a tremendous response from readers/commuters. They have visited our site and downloaded not just the free e-meter, but also other softwares which help you while commuting by the suburban train (Western, Central and Harbour lines) and also by theBEST buses."
He said that the softwares, provided by Smart Shehar, have got good feedback as they were "commuter-friendly". "Also, we have users informing us how they caught the cheats with tampered meters,'' he stated.
"Our plan is to build pressure from the public. We want every commuter detecting tampered auto or taxi meter on the road to lodge complaints on-the-spot. The process will be simple and will only involve keying in the auto/taxi number and hitting a button on the phone. The complaint will be forwarded by us to the transport commissioner's office and to Wadala/Andheri/Tardeo RTO's websites," he said.
Activists like transport expert Ashok Datar also plan to help Temkar by liaisoning with RTOofficials to apprise them about the nature of complaints they can expect in coming weeks. Said Datar, "Here is a tool you can download and show the driver the difference, if any. The RTO can provide a dedicated email address or mobile id where the complaints can be forwarded. The data can be tabulated and the officials can get a clear and precise picture about those drivers against whom there are two or more complaints in a month."